Privacy Policy

At Eternity Media, we believe that trust is the foundation of any great partnership. That is why we are completely open about how we handle your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at theeternitymedia.com or work with us. By using our website or partnering with us for our digital services, you agree to the practices described here.

1. Information We Collect

We only gather the details necessary to give you a premium, tailored experience. This falls into two categories:

• Information you share directly: This includes details you fill in when submitting our contact forms, booking strategy calls on our scheduler, interacting with our website chatbot, or sending us emails. This typically covers your name, email address, phone number, company name, website link, project goals, and billing details if we kick off a project.
• Information collected automatically: When you navigate our pages, our system automatically gathers general technical data. This includes your IP address, device type, browser information, pages you view, and site performance metrics. We do this through secure cookies and standard tracking tools to make our site run smoothly.

2. How We Use Your Information

We use your details to streamline our communication and deliver outstanding results for your business. Specifically, we use it to:

• Design, develop, and support your custom websites and digital campaigns.
• Reach out to you with project updates, answers to your inquiries, and project deliverables.
• Process invoice payments securely and manage active client accounts.
• Analyze how visitors interact with our site so we can continuously refine its design and speed.
• Send helpful industry insights or promotional emails, only if you have chosen to receive them.
• Ensure compliance with legal requirements under the Indian Information Technology Act, 2000.

We have a strict rule: we will never sell, trade, or rent your personal information to third parties.

3. Sharing Your Information

We only share your information with trusted partners under the following conditions:

• Service Providers: We work with reputable third-party platforms to run our services. This includes search engines, social media networks for advertising campaigns, secure payment processors like Stripe or Razorpay, and hosting systems like Vercel. These partners are legally committed to keeping your data secure and using it only for the purposes we specify.
• Legal Compliance: If we are required by court orders, government authorities, or governing laws in India to share data, we will do so to comply with legal actions.

4. Cookies and Tracking Pixels

Cookies help us understand how you use our website. We use a combination of:

• Essential Cookies: These keep our website secure, responsive, and functional.
• Analytics Cookies: Powered by platforms like Google Analytics, which show us overall traffic trends and load times.
• Marketing Cookies: Powered by conversion pixels from Meta and Google, which help us measure ad performance and show you relevant campaigns on social networks.

You can easily control or turn off cookies in your browser settings. Continuing to browse our site means you are comfortable with our standard cookie setup.

5. Data Security

We take data security very seriously. We use secure SSL/TLS encryption, restricted backend access controls, and regular database updates to protect your details. While we use robust industry measures, please remember that no method of transmitting data over the internet is completely bulletproof.

6. Data Retention

We only keep your personal details for as long as needed to fulfill the services outlined here. For our active clients, we archive project files and correspondence in our secure records for up to three years after completing a project. This helps us assist you if you need support or reference files down the road.

7. Your Rights and Choices

You always control your personal data. You have the right to:

• Ask for a copy of the personal details we have on file for you.
• Request corrections to any incorrect or outdated information.
• Request that we delete your personal details from our active databases.
• Opt out of marketing emails at any time.

If you want to exercise any of these rights, email us at contact@theeternitymedia.com. We will process your request and get back to you within 30 days.

8. Children's Privacy

Our services, campaigns, and consulting workflows are built for businesses and individuals aged 18 and older. We do not knowingly collect or target information from children.

9. Policy Updates

We may update this policy occasionally to align with operational or legal changes. When we do, we will update the date at the top of the page. Your continued use of our site or services after updates means you agree to the revised terms.

10. Contact Us

If you have any questions, concerns, or need clarity on how we manage your privacy, please connect with us directly:

Email: contact@theeternitymedia.com
Website: theeternitymedia.com